Delete your account

1. Open Backpack and sign in as the parent.
2. Enter your parent PIN if asked.
3. Go to Settings and choose Delete account.
4. Type your email (or DELETE, if you signed in with Apple and hid your email) to confirm.

1. Sign in at backpack.kids as the parent. If the browser is set up for a child, enter your parent PIN.
2. Open Settings, scroll to Delete account, and confirm by typing your email.

Email privacy@backpack.kids from the address on the account and ask us to delete it. We may ask you to confirm it is you before we do.

• Your account and sign-in details, including the Google or Apple link
• Every child profile, with viewing history
• Your playlists, channel rules and parent PIN
• Your YouTube connection; we also revoke our access at Google and Apple
• Your consent and legal-acceptance records

• A security log of account actions. On deletion it is unlinked from your account (the account ID is cleared), but the entry for the deletion itself keeps your email only as a keyed pseudonym, and entries keep the IP address and browser details for up to one year. After that they move to an archive where the IP address is replaced by a one-way hash.
• Messages you sent to support. We keep the ticket, including the email address and what you wrote, after the account is gone, with no automatic deletion date. To have it removed, email privacy@backpack.kids.
• Payment records held by Apple, Google, Stripe and RevenueCat, under their own legal and tax obligations.

• Immediately: everything above is removed from our live database the moment you confirm.
• Within 30 days: database backups age out and the data is gone from them too.

Deleting your account does not cancel a subscription bought through Google Play or the Apple App Store. Cancel it in Google Play (Payments & subscriptions) or your Apple ID subscriptions, or you will keep being billed. For web subscriptions, cancel under Billing in your parent area before you delete.